Strong Company Culture Attracts Top-Tier Talent at Satrix Solutions
Recent hires by the customer experience consulting firm comes as several employees celebrate anniversaries.
VP, Client Service
Scottsdale, Ariz, May 11, 2018 – With 2018 proving to be a highly competitive year for talent recruitment, Satrix Solutions announced today that it has hired veteran corporate researcher, Tom Muraoka, as Vice President, Client Service. Voice of the Customer data enthusiast, Kelsey Keenan, also joins the team as Client Experience Analyst. The news comes as several long-standing employees mark their workplace anniversary and as the company prepares to celebrate its tenth year in business.
“A company’s culture plays a significant role in retaining and attracting employees,” said Evan Klein, Founder and President of Satrix Solutions. “Since founding the company 10 years ago, we have strived to build an environment where passions are cultivated through purposeful and valuable work. Our employees are continually challenged and respect the significant impact they have on improving our clients’ businesses and the relationships they have with their customers and employees. This philosophy also extends to the candidate experience.”
Tom Muraoka brings a twenty-five-year track record of customer research experience to the Satrix Solutions team. He previously worked for a major healthcare company where he oversaw the company’s Voice of the Customer program. During his tenure, he was responsible for communicating his findings to key stakeholders across all lines of business, which ultimately was used to drive member engagement and satisfaction and inform the employee compensation structure.
On joining Satrix Solutions, Tom said, “You can’t deliver great service to your clients and establish trusted advisor relationships if you don’t live and demonstrate those same values within your own organization. Unlike other, larger companies I’ve been with, there’s no “hierarchy” of service levels at Satrix Solutions – every client, every colleague is treated the same and receives the team’s very best always. I love that approach, and it dovetails with how I have tried to conduct myself in all my engagements throughout my career as well.”
Kelsey Keenan comes to Satrix Solutions on the heels of receiving her Master of Science in Business and Analytics from the University of Massachusetts, Amherst. Both Tom and Kelsey will play important roles in the strategy and execution of the company’s clients Voice of the Customer and Voice of the Employee programs.
To foster employee engagement, productivity, and retention, Satrix Solutions promotes regular communication, ongoing professional development, opportunities for advancement, and social bonds through collaboration and volunteerism. The company also offers perks such as a distributed work environment and generous time off. As a result, Satrix Solutions reports remarkably strong employee retention and job satisfaction rates. To learn more about employee happiness at Satrix Solutions, visit the company’s Glassdoor page.
Corporate Communications, Covario
“NPS is one of the most important metrics we track.
Thanks to Satrix Solutions’ guidance and recommendations, our survey response rates jumped from the low 20s to the high 70s and our Net Promoter Score increased from +11 percent to +43 percent.”