Newsroom
Stay up to date with our latest news, press releases and best practice advice.
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AprilNews Release
Satrix Solutions announces a strong start to 2019. Read the complete press release here.
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JanuaryNews Release
Satrix Solutions celebrates 10th Anniversary in a meaningful way. Read the complete press release here.
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MayNews Release
Satrix Solutions today announced that Tom Muraoka, veteran customer experience research analyst has joined the team. Read the complete press release here.
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APRWe’re Hiring
Satrix Solutions is looking to add another Client Experience Analyst (0 to 5 years experience) to the team to accommodate our growth. Work with amazing clients and a great team, help analyze and interpret data that informs the insights and recommendations we deliver to our clients, and do it from the comfort of your home office. If you are self-motivated, highly disciplined, have exceptional client service and analytical skills, and you want to work for a company with a uniquely flexible work environment and great benefits, contact us.
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MAREvan Klein Invited to Speak at Peerscale in Toronto
Satrix Solutions Founder & President, Evan Klein, has been invited to speak at Peerscale’s May 4th Power Session for Customer Success leaders. He will be discussing customer retention strategies and metrics to adopt.
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FEBEvan Klein Joins Speaker List at the 2018 Customer Success Summit
For the fifth consecutive year, Evan Klein will be speaking at the annual Customer Success Summit in San Francisco. This year, he has been asked to share how our clients have elevated their Voice of the Customer strategy.
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MAREvan Klein Invited to Speak at SIIA Deciphering Series
Satrix Solutions Founder & President, Evan Klein, has been invited to serve as a panelist for the SIIA Deciphering Series event in Denver, CO on March 23, 2017. His session is titled: Own Your Customer Data.
The SIIA Software & Services Deciphering Series Events are forums for senior executives to discuss more effective strategies for improving operations, building value, and increasing revenue for your business. SSD (the Software & Services Division of SIIA
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FEBThe 5th Annual Customer Success Summit Agenda Includes Presentation from Evan Klein
As customer success leaders, everyone looks to you to set the tone for the company’s attitude toward service excellence. You’re required to set an example of fostering strong relationships throughout the customer’s lifecycle. It’s your job to align expectations and establish processes that reduce roadblocks to provide value to customers. And it’s your responsibility to keep this a top-of-mind strategic priority year after year.
Unfortunately, each department has their own agenda. And the customer isn’t always their top priority. This puts customer success leaders at a huge disadvantage.
In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, will discuss proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction. Attendees will walk away with actionable ideas tested by customer success professionals that can easily be put into practice right away.
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NOVHow to Achieve Massive Growth by Enhancing the Customer Experience
How does your company acquire new revenue? Primarily from the time consuming and expensive outbound sales process? Join us Nov. 10th to discover customer experience strategies that will position your company to accelerate revenue and otherwise benefit from loyal customers. Register today.
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OCTWe’re Hiring!
Satrix Solutions is looking for a talented person to join our amazing team. The role comes with compelling benefits, job flexibility, and growth potential.
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JUNJoin Our Team!
We are seeking a highly driven individual with an interest in Voice-of-Customer / Voice-of-Employee research to join our close-knit group. Learn more about the Client Experience Analyst position here…
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MARSatrix Solutions Guides C-Level Focus on Employee Engagement
According to The Conference Board, Human Capital challenges rank as a leading priority for CEOs in 2016. Topping the list of hot button issues is attracting and retaining talent and developing next-generation leaders. To address these challenges and help companies realize the competitive advantage of having passionate and engaged employees, Satrix Solutions offers a range of employee engagement programs designed to pinpoint the drivers of engagement, eliminate barriers that impede productivity, and promote the development of employees at all levels.
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FEBEvan Klein Joins All-Star Lineup of Speakers at the 2016 Customer Success Summit
You have your survey data, now what?
According to Gartner, 95% of enterprises globally rely on customer satisfaction surveys as an important source of customer insights. Despite the resources dedicated to Voice-of-Customer (VoC) programs, many companies struggle to fully capitalize on the feedback and generate a quantifiable return.
Collecting feedback is only the first step. Numerous activities should be conducted after the survey closes to position your organization to maximize the impact of its VoC program. This includes closing the loop with customers, analyzing and interpreting the feedback, identifying and driving improvement initiatives, mobilizing promoters, and continually reinforcing the importance of customer-centricity with employees.
Join Voice-of-Customer champion, Evan Klein, as he shares expert advice on how to evolve your survey program into a best-in-class, mission critical initiative – recognized across the company as a source of revenue and profit growth. Register for the conference here: http://customersuccesssummit.com/
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FEBPhoenix Digital Summit Invites Evan Klein to Join Speaker Roster
Want to Grow? Don’t Neglect Retention Marketing
According to the Gartner Group, 80% of your future profits will come from just 20% of your existing customers. The implications for marketers are profound. It means you should be allocating more time and resources to nurturing existing customers, versus activities focused on new customer acquisition.
During this session you will learn how to drive quantifiable ROI by capitalizing on one of your company’s greatest assets – your existing customers. Topics covered will include:
– Measuring the impact referrals, retention and cross sales have on revenue, profitability and business value
– The proven techniques you can use today to improve customer loyalty and accelerate revenue growth
– How to establish the benefit (marketing, financial and otherwise) of a “Promoter” and the cost of an unhappy customer
– The use cases for different feedback programs, including surveys, user groups, business reviews, customer interviews, advisory boards, social media, etc.
Learn more about the conference here: www.digitalsummitphoenix.com
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JANJoin Our Team!
We are seeking a highly driven individual with an interest in Voice-of-Customer / Voice-of-Employee research to join our close-knit group. Learn more about the Junior Account Manager position here…
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DECSatrix Solutions is looking to expand the team to support our growth!
Come join our close-knit group and begin your career in the burgeoning field of customer and employee satisfaction. Learn more about the Junior Account Manager position here…
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AUGJoin our team!
We are seeking a Sales Executive who will increase our brand presence and drive growth through a strong command of the “voice-of-customer‟ landscape. Learn more here…
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JUNSatrix Solutions is hiring a Consulting Business Development Manager!
We are seeking a highly driven individual with a strong business presence to join our close-knit group. Learn more here…
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MAYSatrix Solutions’ Evan Klein to Speak at 9th Annual Net Promoter Conference in San Diego
During his satirical session, “How to Artificially Inflate your Net Promoter Score®,” Klein will discuss what to watch out for to ensure the score is reliable.
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APRSatrix Solutions April 2015 Newsletter
We discuss branding your Voice-of-Customer program and share best practices for promoting a strong NPS culture.
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MARSatrix Solutions’ Founder & President, Evan Klein, Joins Speaker Lineup at the 2015 Customer Success Summit
Reinforcing the conference theme, “The Power of Us,” attendees will learn how to elevate their customer success programs.
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FEBSatrix Solutions Expands the Team as Businesses Focus on Customer Success
More than ever, the topic of customer success is prominent in both the C-Suite and the Board room. Executives and investors are aligned in their recognition of how loyal customers drive growth in revenue, profits, and valuation.This intensified spotlight on customer success, combined with an abundance of referrals, testimonials, and success stories, has resulted in new client wins, expanded partnerships,and the scaling of operations at Satrix Solutions.
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DECInnography Client Satisfaction Reaches New High
Innography’s client satisfaction survey was performed by independent third-party Satrix Solutions, a certified Net Promoter Loyalty Partner. The consulting firm assisted Innography to effectively leverage data-driven insights to continually enhance the client experience.
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DECSatrix Solutions is looking to expand the team to support our growth!
Come join our close-knit group and begin your career in the burgeoning field of customer and employee satisfaction. Learn more about the Junior Account Manager position here…
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MAYSatrix Solutions’ Founder & President, Evan Klein, Part of Speaker Lineup at Pulse 2014 Customer Success Conference
Attendees will discover new strategies for increasing loyalty, reducing churn, and identifying up-sell opportunities within their customer base. Among the speakers slated to share best practice approaches for customer success will be Satrix Solutions’ Founder and President, Evan Klein, who will be a panelist for the session titled, How to Conduct a Successful Survey Campaign, on Tuesday, May 13th at 3:45pm PDT.
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MARIO Reinforces Its Commitment to Customer Satisfaction
Satrix Solutions is managing IO’s customer satisfaction and Net Promoter Score® survey.
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FEBManager of Client Services Job Opening
We’re seeking an Arizona-based strategic client service lead to work as a valuable contributor to our small but fast growing firm.
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FEBCovario and TriNet Inspire Audiences at the 8th Annual Net Promoter® Customer Experience Conference
The conference featured a diverse lineup of presentations, including two separate success stories from Satrix Solutions clients, Covario and TriNet.
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JANNet Promoter Score Conference Features Presentation by TriNet’s VP of Client Services
Satrix Solutions client, TriNet, a leading cloud-based provider of HR services, today announced that Patrick Villella, vice president of Client Services at TriNet, will speak during the 8th annual Net Promoter Score (NPS) Customer Experience Conference at the Eden Roc Hotel in Miami Beach, FL. The presentation will take place on Thursday, January 30, at 2:30 PM ET in the Pompeii Ballroom. Among other topics, Villella’s presentation will highlight the evolution, insights and customer benefits of TriNet’s NPS program.
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DECSatrix Solutions December 2013 Newsletter
Should your company publish its Net Promoter Score? Looking for some great book suggestions that will take your customer and employee feedback programs to the next level in 2014? We cover that and more in the Satrix Solutions quarterly newsletter.
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DECTriNet and Covario Executives Among Speakers at the 10th Anniversary of Net Promoter Score® (NPS) Conference in Miami
TriNet and Covario to each detail the strategies used to drive cultural change and ignite growth with the help of Net Promoter Loyalty Partner, Satrix Solutions.
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OCTBusiness Leaders Placing Greater Emphasis on Employee Engagement
Satrix Solutions’ engagement initiatives and satisfaction surveys help eliminate service roadblocks and foster collaborative work environments.
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AUGSatrix Solutions August 2013 Newsletter
Read our tips for minimizing survey non-responders and things to consider when publishing your Net Promoter Score®.
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JUNIpreo Continues to Elevate the Customer Experience with the Support of Satrix Solutions
Case study prepared by Satrix Solutions reveals how Ipreo grew its Net Promoter Score® to world-class levels with an unwavering commitment to service excellence.
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MAYIncreased Adoption of Voice-of-the-Customer Programs Fuels Satrix Solutions’ Growth
The Net Promoter® Loyalty Partner adds to its workforce to support new client acquisition and expansion of existing relationships.
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MAYSatrix Solutions May 2013 Newsletter
Discover how to maximize sales close rates and mobilize your Promoters.
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APRContractor Magazine: What is Your Net Promoter Score®? Satrix Solutions founder and president, Evan Klein, Shares NPS Best Practices
Net Promoter Loyalty Partner, Evan Klein, helps contractors adopt the Net Promoter methodology at the QSC Power Meeting XXXVIII in San Diego.
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APRDirect Marketing News: Loyalty Takes Listening
Satrix Solutions founder and president, Evan Klein, talks with Direct Marketing News about the importance of listening and acting on customer feedback.
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MAREffectiveUI and Satrix Solutions Partner to Expand Customer Feedback Efforts
In working with Satrix Solutions, EffectiveUI will leverage ongoing customer feedback programs to continually elevate the client experience and remain in-tune with the evolving needs of the market.
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MARVolume 9 Conducts Inaugural Net Promoter Score® (NPS) Survey
Net Promoter Loyalty Partner, Satrix Solutions, Validates Impressive Client Satisfaction and NPS Survey.
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FEBDirector of Client Service Job Opening
We’re seeking a strategic client service lead to work as a valuable contributor to our small but fast growing firm.
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FEBSatrix Solutions February 2013 Newsletter
In this issue we discuss closing the loop with clients, our sponsorship at the Net Promoter conference, and the importance of creating memorable customer experiences.
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FEBSatrix Solutions, Provider of Customer Feedback Programs, Unveils New Brand Identity With Revamped Website
New site also features a library of customer satisfaction resources for business-to-business organizations from benchmarking reports to industry whitepapers and articles.
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JANResponse Mine Interactive Partners with Satrix Solutions to Monitor and Maximize Customer Loyalty Using Net Promoter Score®
Satrix Solutions will leverage candid client feedback to provide expert analysis and detailed recommendations to Response Mine Interactive.
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DECVolume 9 Engages With Satrix Solutions to Adopt Net Promoter Score® to Measure Customer Loyalty
Certified Net Promoter Loyalty Partner, Satrix Solutions, will formalize Volume 9’s customer feedback process to strengthen customer relationships.
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NOVSatrix Solutions is looking to expand the team to support our growth!
Satrix Solutions is seeking an exceptional candidate to join our small but fast growing organization (Click to see the complete job description).
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SEPSatrix Solutions September 2012 Newsletter
Satrix Solutions’ September 2012 Newsletter highlights the growing adoption of eNPS to measure employee satisfaction and loyalty, and discusses the importance of closing the loop with customers.
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AUGInnovative Creative Agency, Struck, Partners with Customer Feedback Firm, Satrix Solutions, to Manage Their Client Feedback Initiatives
Our engagement with Struck further solidifies Satrix Solutions’ commitment to the digital marketing industry.
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JUL5 Customer Metrics Every Company Should Track
Evan Klein of Satrix Solutions shares his expert opinion with 1to1 Media on the important customer metrics that are strongly correlated with financial performance.
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JUNSatrix Solutions Helps Drive Growth at Covario
This Case Study showcases how Covario experienced improvements in customer loyalty and retention thanks to a successful Net Promoter® Program, designed and implemented by Satrix Solutions.
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MAYSatrix Solutions May 2012 Newsletter
Satrix Solutions’ May 2012 Newsletter includes discussions on whether you should incentivize employees based on Net Promoter and why delivering a consistent experience is so important.
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APRSoDA Achieves Exceptional Net Promoter Score® Demonstrating Outstanding Member Satisfaction
The Society of Digital Agencies (SoDA) announced the findings from a recent member satisfaction survey conducted by Satrix Solutions.
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FEBSatrix Solutions February 2012 Newsletter
Satrix Solutions’ latest newsletter includes advice about engaging employees in building customer loyalty and customer related KPI’s worth keeping an eye on.
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JANCustomer Feedback Firm, Satrix Solutions, Experiences Significant Growth in 2011
Satrix Solutions reported that revenue more than doubled in 2011 as a result of new client acquisitions and expanded relationships with existing clients. The company’s strong growth is expected to continue as executives place greater emphasis on maximizing revenue and profits through formal customer listening programs.
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DECSatrix Solutions Announces Net Promoter Loyalty Partner® Status
Satrix Solutions completes certification to reinforce their commitment to providing best practice-driven customer feedback programs.
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NOVSatrix Solutions is hiring!
Satrix Solutions is seeking a highly driven Junior Account Manager with outstanding attention to detail to help support our growing client base.
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NOV“Outbehave” the Competition With World-Class Customer Service
Satrix Solutions’ President and Founder Evan Klein shares his thoughts on the human capital aspects of building an exceptional service organization.
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NOVSatrix Solutions Conducts Customer Satisfaction Survey for the Children’s Museum of Phoenix
The extensive customer feedback gathered by Satrix Solutions will help the Children’s Museum of Phoenix enhance the visitor experience for children and their families.
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OCTSatrix Solutions October 2011 Newsletter
The Satrix Solutions October 2011 Newsletter highlights several steps businesses can take to stay well positioned in the face of a difficult economy, as well as specific recommendations for using customer feedback to drive sales close rates.
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AUGLinking Employee Satisfaction to Customer Loyalty
A blog post contributed by Satrix Solutions examines how happy employees can help drive profitability.
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AUGSatrix Solutions Partners with Society of Digital Agencies (SoDA) to Help Member Agencies Differentiate Through Service Excellence
Satrix Solutions to serve as the exclusive advisor on client satisfaction and feedback programs for SoDA members.
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JULRed Book Solutions Achieves Exceptional Net Promoter Score
Satrix Solutions client Red Book Solutions announces an impressive Net Promoter Score, suggesting the company’s committment to listening and acting on customer feedback is paying off and contributing to strong customer loyalty.
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JULSatrix Solutions July 2011 Newsletter
In the Satrix Solutions July 2011 Newsletter, you will read about leveraging Customer Advisory Boards as an effective forum to gather unfiltered feedback from important customers, and the important link between employee satisfaction and customer loyalty.
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MAYSatrix Solutions May 2011 Newsletter
Our first Newsletter contains articles on how to improve customer survey response rates and learning from customer defections.
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JANListening but Not Really Hearing You
Asking customers for feedback is just the start. An effective voice-of-customer program also requires acting on the feedback and following up.
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DECFuel Growth: Customer Feedback Will Build Your Business
Satrix Solutions Founder & President, Evan Klein and Paul Borselli, Covario’s Director of Marketing share ideas on how to use customer feedback programs to drive growth.
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OCTIs Net Promoter Really the Ultimate Question?
How CDW built a world-class customer loyalty program going way beyond Net Promoter.
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JUNVovici Powers Satrix Solutions’ Innovative Approach To Drive Maximum Value For Clients
Vovici announced that Satrix Solutions leverages Vovici’s survey software to design and manage leading-edge customer loyalty programs for its clients. Coupled with the deep experience of its staff, the Vovici solution is a critical component of Satrix’s offering of converting candid customer insights into service and operational improvements.
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JUNWant the truth? Try asking your customers
Client Advisory Boards can provide valuable feedback and build stronger client relationships.
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FEBBusiness Week: Customer Service Champs 2010
The fourth annual customer service awards are a mix of repeat stars and first-timers who know how to treat consumers right.
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JANVIVA Transcription engages Satrix Solutions to develop customer feedback programs
VIVA Transcription announced that it has engaged Satrix Solutions to develop and manage formal customer feedback programs to further strengthen the relationships VIVA has with its customers.
SEP
Ipreo selects Satrix Solutions to create new client feedback program
Ipreo announced that it has partnered with Satrix Solutions to enhance its customer feedback efforts through the addition of a systematic feedback program. Satrix Solutions will design and manage an ongoing program that will gather and process extensive input from Ipreo’s global corporate client base to support the firm’s continuous focus on improving the client experience.