Newsroom

Evan Klein Invited to Speak at Peerscale in Toronto

Satrix Solutions Founder & President, Evan Klein, has been invited to speak at Peerscale’s May 4th Power Session for Customer Success leaders. He will be discussing customer retention strategies and metrics to adopt.

Evan Klein Joins Speaker List at the 2018 Customer Success Summit

For the fifth consecutive year, Evan Klein will be speaking at the annual Customer Success Summit in San Francisco. This year, he has been asked to share how our clients have elevated their Voice of the Customer strategy.

Evan Klein Invited to Speak at SIIA Deciphering Series

Satrix Solutions Founder & President, Evan Klein, has been invited to serve as a panelist for the SIIA Deciphering Series event in Denver, CO on March 23, 2017. His session is titled: Own Your Customer Data.

The SIIA Software & Services Deciphering Series Events are forums for senior executives to discuss more effective strategies for improving operations, building value, and increasing revenue for your business. SSD (the Software & Services Division of SIIA

The 5th Annual Customer Success Summit Agenda Includes Presentation from Evan Klein

As customer success leaders, everyone looks to you to set the tone for the company’s attitude toward service excellence. You’re required to set an example of fostering strong relationships throughout the customer’s lifecycle. It’s your job to align expectations and establish processes that reduce roadblocks to provide value to customers. And it’s your responsibility to keep this a top-of-mind strategic priority year after year.

Unfortunately, each department has their own agenda. And the customer isn’t always their top priority. This puts customer success leaders at a huge disadvantage.

In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, will discuss proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction. Attendees will walk away with actionable ideas tested by customer success professionals that can easily be put into practice right away.

Evan Klein Joins All-Star Lineup of Speakers at the 2016 Customer Success Summit

You have your survey data, now what?

According to Gartner, 95% of enterprises globally rely on customer satisfaction surveys as an important source of customer insights. Despite the resources dedicated to Voice-of-Customer (VoC) programs, many companies struggle to fully capitalize on the feedback and generate a quantifiable return.

Collecting feedback is only the first step. Numerous activities should be conducted after the survey closes to position your organization to maximize the impact of its VoC program. This includes closing the loop with customers, analyzing and interpreting the feedback, identifying and driving improvement initiatives, mobilizing promoters, and continually reinforcing the importance of customer-centricity with employees.

Join Voice-of-Customer champion, Evan Klein, as he shares expert advice on how to evolve your survey program into a best-in-class, mission critical initiative – recognized across the company as a source of revenue and profit growth.

Phoenix Digital Summit Invites Evan Klein to Join Speaker Roster

Want to Grow? Don’t Neglect Retention Marketing

According to the Gartner Group, 80% of your future profits will come from just 20% of your existing customers. The implications for marketers are profound. It means you should be allocating more time and resources to nurturing existing customers, versus activities focused on new customer acquisition.

During this session you will learn how to drive quantifiable ROI by capitalizing on one of your company’s greatest assets – your existing customers. Topics covered will include:

– Measuring the impact referrals, retention and cross sales have on revenue, profitability and business value

– The proven techniques you can use today to improve customer loyalty and accelerate revenue growth

– How to establish the benefit (marketing, financial and otherwise) of a “Promoter” and the cost of an unhappy customer

– The use cases for different feedback programs, including surveys, user groups, business reviews, customer interviews, advisory boards, social media, etc.

Learn more about the conference here: www.digitalsummitphoenix.com

Satrix Solutions’ Evan Klein to Speak at 9th Annual Net Promoter Conference in San Diego

During his satirical session, “How to Artificially Inflate your Net Promoter Score®,” Klein will discuss what to watch out for to ensure the score is reliable.

Satrix Solutions April 2015 Newsletter

We discuss branding your Voice-of-Customer program and share best practices for promoting a strong NPS culture.

Satrix Solutions’ Founder & President, Evan Klein, Joins Speaker Lineup at the 2015 Customer Success Summit

Reinforcing the conference theme, “The Power of Us,” attendees will learn how to elevate their customer success programs.

Satrix Solutions Expands the Team as Businesses Focus on Customer Success

More than ever, the topic of customer success is prominent in both the C-Suite and the Board room. Executives and investors are aligned in their recognition of how loyal customers drive growth in revenue, profits, and valuation. This intensified spotlight on customer success, combined with an abundance of referrals, testimonials, and success stories, has resulted in new client wins, expanded partnerships, and the scaling of operations at Satrix Solutions.

Innography Client Satisfaction Reaches New High

Innography’s client satisfaction survey was performed by independent third-party Satrix Solutions, a certified Net Promoter Loyalty Partner. The consulting firm assisted Innography to effectively leverage data-driven insights to continually enhance the client experience.

Satrix Solutions’ Founder & President, Evan Klein, Part of Speaker Lineup at Pulse 2014 Customer Success Conference

Attendees will discover new strategies for increasing loyalty, reducing churn, and identifying up-sell opportunities within their customer base. Among the speakers slated to share best practice approaches for customer success will be Satrix Solutions’ Founder and President, Evan Klein, who will be a panelist for the session titled, How to Conduct a Successful Survey Campaign, on Tuesday, May 13th at 3:45pm PDT.

IO Reinforces Its Commitment to Customer Satisfaction

Satrix Solutions is managing IO’s customer satisfaction and Net Promoter Score® survey.

Covario and TriNet Inspire Audiences at the 8th Annual Net Promoter® Customer Experience Conference

The conference featured a diverse lineup of presentations, including two separate success stories from Satrix Solutions clients, Covario and TriNet.

Net Promoter Score Conference Features Presentation by TriNet’s VP of Client Services

Satrix Solutions client, TriNet, a leading cloud-based provider of HR services, today announced that Patrick Villella, vice president of Client Services at TriNet, will speak during the 8th annual Net Promoter Score (NPS) Customer Experience Conference at the Eden Roc Hotel in Miami Beach, FL. The presentation will take place on Thursday, January 30, at 2:30 PM ET in the Pompeii Ballroom. Among other topics, Villella’s presentation will highlight the evolution, insights and customer benefits of TriNet’s NPS program.

Satrix Solutions December 2013 Newsletter

Should your company publish its Net Promoter Score? Looking for some great book suggestions that will take your customer and employee feedback programs to the next level in 2014? We cover that and more in the Satrix Solutions quarterly newsletter.

TriNet and Covario Executives Among Speakers at the 10th Anniversary of Net Promoter Score® (NPS) Conference in Miami

TriNet and Covario to each detail the strategies used to drive cultural change and ignite growth with the help of Net Promoter Loyalty Partner, Satrix Solutions.

Business Leaders Placing Greater Emphasis on Employee Engagement

Satrix Solutions’ engagement initiatives and satisfaction surveys help eliminate service roadblocks and foster collaborative work environments.

Satrix Solutions August 2013 Newsletter

Read our tips for minimizing survey non-responders and things to consider when publishing your Net Promoter Score®.

Ipreo Continues to Elevate the Customer Experience with the Support of Satrix Solutions

Case study prepared by Satrix Solutions reveals how Ipreo grew its Net Promoter Score® to world-class levels with an unwavering commitment to service excellence.

Increased Adoption of Voice-of-the-Customer Programs Fuels Satrix Solutions’ Growth

The Net Promoter® Loyalty Partner adds to its workforce to support new client acquisition and expansion of existing relationships.

Satrix Solutions May 2013 Newsletter

Discover how to maximize sales close rates and mobilize your Promoters.

Contractor Magazine: What is Your Net Promoter Score®? Satrix Solutions founder and president, Evan Klein, Shares NPS Best Practices

Net Promoter Loyalty Partner, Evan Klein, helps contractors adopt the Net Promoter methodology at the QSC Power Meeting XXXVIII in San Diego.

Direct Marketing News: Loyalty Takes Listening

Satrix Solutions founder and president, Evan Klein, talks with Direct Marketing News about the importance of listening and acting on customer feedback.

EffectiveUI and Satrix Solutions Partner to Expand Customer Feedback Efforts

In working with Satrix Solutions, EffectiveUI will leverage ongoing customer feedback programs to continually elevate the client experience and remain in-tune with the evolving needs of the market.

Volume 9 Conducts Inaugural Net Promoter Score® (NPS) Survey

Net Promoter Loyalty Partner, Satrix Solutions, Validates Impressive Client Satisfaction and NPS Survey.

Satrix Solutions February 2013 Newsletter

In this issue we discuss closing the loop with clients, our sponsorship at the Net Promoter conference, and the importance of creating memorable customer experiences.

Satrix Solutions, Provider of Customer Feedback Programs, Unveils New Brand Identity With Revamped Website

New site also features a library of customer satisfaction resources for business-to-business organizations from benchmarking reports to industry whitepapers and articles.

Response Mine Interactive Partners with Satrix Solutions to Monitor and Maximize Customer Loyalty Using Net Promoter Score^®

Satrix Solutions will leverage candid client feedback to provide expert analysis and detailed recommendations to Response Mine Interactive.

Volume 9 Engages With Satrix Solutions to Adopt Net Promoter Score® to Measure Customer Loyalty

Certified Net Promoter Loyalty Partner, Satrix Solutions, will formalize Volume 9’s customer feedback process to strengthen customer relationships.

Satrix Solutions September 2012 Newsletter

Satrix Solutions’ September 2012 Newsletter highlights the growing adoption of eNPS to measure employee satisfaction and loyalty, and discusses the importance of closing the loop with customers.

Innovative Creative Agency, Struck, Partners with Customer Feedback Firm, Satrix Solutions, to Manage Their Client Feedback Initiatives

Our engagement with Struck further solidifies Satrix Solutions’ commitment to the digital marketing industry.

Satrix Solutions Helps Drive Growth at Covario

This Case Study showcases how Covario experienced improvements in customer loyalty and retention thanks to a successful Net Promoter® Program, designed and implemented by Satrix Solutions.

Satrix Solutions May 2012 Newsletter

Satrix Solutions’ May 2012 Newsletter includes discussions on whether you should incentivize employees based on Net Promoter and why delivering a consistent experience is so important.

SoDA Achieves Exceptional Net Promoter Score® Demonstrating Outstanding Member Satisfaction

The Society of Digital Agencies (SoDA) announced the findings from a recent member satisfaction survey conducted by Satrix Solutions.

Satrix Solutions February 2012 Newsletter

Satrix Solutions’ latest newsletter includes advice about engaging employees in building customer loyalty and customer related KPI’s worth keeping an eye on.

Customer Feedback Firm, Satrix Solutions, Experiences Significant Growth in 2011

Satrix Solutions reported that revenue more than doubled in 2011 as a result of new client acquisitions and expanded relationships with existing clients. The company’s strong growth is expected to continue as executives place greater emphasis on maximizing revenue and profits through formal customer listening programs.

Satrix Solutions Announces Net Promoter Loyalty Partner® Status

Satrix Solutions completes certification to reinforce their commitment to providing best practice-driven customer feedback programs.

Satrix Solutions Conducts Customer Satisfaction Survey for the Children’s Museum of Phoenix

The extensive customer feedback gathered by Satrix Solutions will help the Children’s Museum of Phoenix enhance the visitor experience for children and their families.

Satrix Solutions October 2011 Newsletter

The Satrix Solutions October 2011 Newsletter highlights several steps businesses can take to stay well positioned in the face of a difficult economy, as well as specific recommendations for using customer feedback to drive sales close rates.

Satrix Solutions Partners with Society of Digital Agencies (SoDA) to Help Member Agencies Differentiate Through Service Excellence

Satrix Solutions to serve as the exclusive advisor on client satisfaction and feedback programs for SoDA members.

Satrix Solutions July 2011 Newsletter

In the Satrix Solutions July 2011 Newsletter, you will read about leveraging Customer Advisory Boards as an effective forum to gather unfiltered feedback from important customers, and the important link between employee satisfaction and customer loyalty.

Satrix Solutions May 2011 Newsletter

Our first Newsletter contains articles on how to improve customer survey response rates and learning from customer defections.

Listening but Not Really Hearing You

Asking customers for feedback is just the start. An effective voice-of-customer program also requires acting on the feedback and following up.

Fuel Growth: Customer Feedback Will Build Your Business

Satrix Solutions Founder & President, Evan Klein and Paul Borselli, Covario’s Director of Marketing share ideas on how to use customer feedback programs to drive growth.

Is Net Promoter Really the Ultimate Question?

How CDW built a world-class customer loyalty program going way beyond Net Promoter.

Vovici Powers Satrix Solutions’ Innovative Approach To Drive Maximum Value For Clients

Vovici announced that Satrix Solutions leverages Vovici’s survey software to design and manage leading-edge customer loyalty programs for its clients. Coupled with the deep experience of its staff, the Vovici solution is a critical component of Satrix’s offering of converting candid customer insights into service and operational improvements.

Want the truth? Try asking your customers

Client Advisory Boards can provide valuable feedback and build stronger client relationships.

Business Week: Customer Service Champs 2010

The fourth annual customer service awards are a mix of repeat stars and first-timers who know how to treat consumers right.

VIVA Transcription engages Satrix Solutions to develop customer feedback programs

VIVA Transcription announced that it has engaged Satrix Solutions to develop and manage formal customer feedback programs to further strengthen the relationships VIVA has with its customers.