During our first season of CX Chats, we conducted in-depth interviews with 14 leading industry experts to explore their insights on measuring the business impact of excellent customer experience. Here are the enlightening perspectives they shared.
Here is a list of the experts featured:
- Kristi Faltorusso - Chief Customer Officer - ClientSuccess
- Andrew Carothers, CCXP - Digital Customer Experience Leader - Cisco
- Jonathan Shroyer - Chief Customer Experience Officer - Arise
- Simona Barcău - Vice President Of Customer Success - Cority
- Lee Roquet - Chief Executive Officer - Finch
- Courtney Smith - Director Of Customer Success - Tyler Technologies
- Lee Kemp - Vice President Of Customer Experience - Veritiv Corporation
- Karyn Furstman, CCX, CCXP, XMP - Principle - CustomersFurst
- Joel Sylvester - Chief Customer Officer - Five Star Call Centers
- Stacy Sherman - Founder & Chief Executive Officer - Doing CX Right®
- Tom DeWitt, Ph.D. - Director Of CXM@MSU
- Laurie Barlev - Founder - Barle Success
- Gina Patel - Vice President Of Customer Success - Sensor Tower
- Michelle Spaul - Customer Experience Consultant - Delta Swan
