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EBook – NPS Mistakes to Avoid2019-07-16T13:43:14-07:00

EBOOK: 10 Net Promoter Score Mistakes to Avoid

Are you intentionally or unintentionally gaming the Net Promoter system to engineer a higher score?

In the world of Net Promoter surveys, there are many ways you can artificially inflate your score. But doing so only serves to offer a false sense of security. The goal should be to obtain an accurate assessment of customer sentiment so your organization can take the necessary steps to improve.

Inside this EBook you’ll discover:

  • 10 NPS “gaming” strategies that may be influencing your score
  • Key considerations for calculating your NPS
  • How to design a survey that adheres to best practices
 

RECEIVE Your Net Promoter Score EBook

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Satrix Solutions is a consultancy dedicated to revealing actionable insights that boost loyalty, retention, and growth.

Customized partnerships are executed by our expert practitioners and are underwritten by trustworthy data, robust reporting, and objective recommendations that guide continuous improvement. Our deep analytical capabilities and dedication to service excellence means clients experience greater cultural adoption along with increased satisfaction, retention, expansion, and referrals. These powerful outcomes drive profitable revenue, which lead to higher valuations in the public and private markets.

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Satrix Solutions
17470 N. Pacesetter Way
Scottsdale, AZ 85255
(480) 773-6120

 

 

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.