Are you intentionally or unintentionally gaming the Net Promoter system to engineer a higher score?
In the world of Net Promoter surveys, there are many ways you can artificially inflate your score. But doing so only serves to offer a false sense of security. The goal should be to obtain an accurate assessment of customer sentiment so your organization can take the necessary steps to improve.
Inside this EBook you’ll discover:
- 10 NPS “gaming” strategies that may be influencing your score
- Key considerations for calculating your NPS
- How to design a survey that adheres to best practices