Customer Experience Speakers2021-06-23T09:56:05-07:00

Customer Experience Speakers

The conference agenda is set. Promotion has begun. Sponsors are trickling in. What’s next? Hiring Customer Experience Speakers who will arm your audience with the knowledge needed to make informed decisions that positively impact their bottom line.

Look no further than Evan Klein – your ultimate resource for customer experience and employee engagement best practices.

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“Evan is professional, timely, easy to work with, and an expert in his field.”

Meet Evan Klein – The Authority on Customer Experience

The power of the customer’s voice is unquestionable these days. With more ways than ever for customers to tell their stories, companies need to ensure they are fostering a culture where the commitment to a unified customer experience is undeniable. That’s where Evan specializes.

An expert at helping companies accelerate revenue growth by enhancing the customer experience and improving employee engagement, Evan has amassed a reputation both on and off the stage as a champion for voice the customer-driven change. His passion and enthusiasm for sharing the lessons learned during his twenty-year career ensure audiences walk away with actionable information that is easily translated into process improvement initiatives.

Learn more about Evan by visiting his LinkedIn profile.

What Evan Enjoys Speaking About

Audiences of all sizes repeatedly applaud Evan’s entertaining yet pragmatic approach. Topics he covers as a customer experience speaker include:

• The Benefits of Competitive Intelligence

• Retention Marketing Metrics

• Elevating Customer Success Management

• Guiding Improvements with Effective Customer Experience Strategies

• Eliciting Actionable Insights from Customer Satisfaction Surveys

• Fueling Growth with Net Promoter Score

• Creating Strong Company Cultures with Employee Engagement Initiatives

• Improving Interdepartmental Relationships

• Maximizing Retention with Employee Net Promoter Score, and more.

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Where You May Have Seen Evan Present

  • Marketing Technology Summit (Keynote Speaker)
  • Society of Human Resource Management
  • SIIA Software & Services Deciphering Series
  • ACETech Ontario
  • AZ Growth Advisors
  • Customer Success Summit
  • Digital Summit Phoenix
  • SEMPO Member Forum
  • Net Promoter Customer Passion Conference
  • Customer SuccessCon East
  • Pulse Customer Success Conference
  • Phoenix Business Marketing Association
  • Society of Digital Agencies (SoDA)
  • QSC Power Meeting XXXVIII

Evan’s schedule tends to book early in advance. To ensure he is available to “wow” attendees at your next event, please contact us today.

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“You will never find a consulting firm more deeply committed to ensuring your client experience program will generate a positive return on investment.
They are experts at diving deep into client sentiment and extracting trends which gives us the necessary clarity into the perceptions and behaviors of our clients. More importantly, they provide thoughtful recommendations for actioning their findings.”

Debra Squyres
Vice President, Customer Success, Beamery

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