10 June, 2020

How to Get Maximum Responses to Your Survey

By |2020-06-11T12:45:30-07:00June 10th, 2020|Categories: Best Practices|Tags: , |

As customer experience consultants for B2B companies, we’ve heard from many business leaders who have struggled to get customers to respond to their survey requests. This is problematic for many reasons. After all, how can you create the experiences which will establish advocates for your products and services if you don’t have feedback from your [...]

26 August, 2019

Why VC Communities Should Include a Customer Experience Expert

By |2020-04-30T09:37:00-07:00August 26th, 2019|Categories: Customer Experience|Tags: , |

The number of Venture Capital firms shining a spotlight on customer experience with their own portfolio companies is on the rise. And given the recent conversations we’ve had with several Venture Capital (VC) and Private Equity (PE) firms, we know this trend isn’t going away anytime soon. More VC firms are embracing the “community” approach [...]