15 October, 2021

Why In-Depth Phone Interviews Should Be Part of your CX Strategy

By |2022-01-05T14:45:41-07:00October 15th, 2021|Categories: Customer Experience|Tags: , |

In-depth Phone Interviews offer tremendous value to B2B organizations that want to better understand the “why” behind the user experience. As a one-to-one conversation with key decision-makers, In-depth Phone Interviews help you obtain richer insights into everything from key buying criteria to discovering underlying frustrations leading to customer churn. While it can be challenging to [...]

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