24 July, 2018

Fireside Chat: RESULTS.com Discusses the Modern Strategic Plan

By |2018-07-24T14:54:39-07:00July 24th, 2018|Categories: Customer Experience|Tags: |

RESULTS.com is a business management platform that has helped over ten thousand businesses execute their strategy. We sat down with Stephen Lynch, award-winning author of Business Execution for RESULTS and President of RESULTS.com to discuss how companies can streamline their business goals and successfully carry out their strategic plans. Evan Klein: Tell us about the [...]

2 April, 2018

Fireside Chat: Natero Shares Tips for Customer Success

By |2018-04-03T10:00:43-07:00April 2nd, 2018|Categories: Customer Experience|Tags: , |

Natero helps Customer Success Managers reduce churn, increase expansion, and manage more accounts. We sat down with CEO, Craig Soules, to get his thoughts on how Customer Success Managers can deliver real value. Read our interview: Evan Klein: How has the Customer Success industry changed since Natero was first founded in 2012? Craig Soules: The [...]

26 March, 2018

Fireside Chat: Command Alkon on Creating a Customer-Centric Culture

By |2018-03-27T09:37:40-07:00March 26th, 2018|Categories: Customer Experience|Tags: |

For Command Alkon, gathering customer feedback on the direction of the company and its efforts for delivering an A+ customer experience is a top priority. To keep the focus on customers, the company partnered with Satrix Solutions to manage its Voice of the Customer (VoC) program. Here's our interview with Leo Marthe, Director of Customer Success, [...]

23 August, 2017

Fireside Chat: Parchment Drives Retention and Growth with Net Promoter System

By |2018-03-26T14:06:43-07:00August 23rd, 2017|Categories: Net Promoter Score|Tags: |

  Parchment is a digital credential service that serves over 9,000 organizations who use their platform to exchange transcripts and other credentials globally. The company’s customer-centric vision led them to adopt the Net Promoter® System as one of several methods to measure the customer experience. We sat down with Kevin Martin, Parchment’s Senior Director of [...]

6 June, 2017

Fireside Chat: The Customer Success Organization

By |2019-06-28T14:34:15-07:00June 6th, 2017|Categories: Customer Experience|Tags: |

As the person leading the Customer Success organization, you’re responsible for ensuring the customer is achieving maximum value from your products and services. Every day, you’re watching for signals that a customer is at risk for defection, or overseeing renewals, performing Quarterly Business Reviews, and much more. Some of you may even be asked to [...]

4 October, 2016

Fireside Chats: Betts Recruiting

By |2018-03-26T14:07:55-07:00October 4th, 2016|Categories: Customer Experience|Tags: |

Click to download Satrix Solutions' Customer Success Industry Trends Report Check the latest job boards and you'll see that the need for customer success professionals is rapidly increasing. That's where Betts Recruiting comes in. Betts is a global recruitment firm specializing in recruiting revenue-generating talent such as Sales, Marketing, and Customer Success for innovative companies in tech, [...]

26 October, 2015

Fireside Chat with Evan Klein: How HR Solution Provider, TriNet, Listens to the Voice of the Client

By |2018-03-26T14:07:33-07:00October 26th, 2015|Categories: Customer Experience|Tags: |

Net Promoter Score Success Story As Manager of Client Success, Rajean Bosier is deeply involved in shaping the client success culture at TriNet. We sat down with her to discuss how the leading provider of a comprehensive human resources solution for small and midsize businesses is leveraging Net Promoter Score (NPS)®, along with other voice of [...]