Lessons Learned from Schindler Elevator Corporation’s eNPS Program When you step into an elevator today, look down. More than likely you are taking a Schindler product every day and don’t even realize it. That’s because the company is one of the leading manufactures of elevators, escalators, and moving walkways. To keep you and I moving [...]
“What’s our Net Promoter Score?” Let’s face it, we’ve all been guilty of obsessing over our company's Net Promoter Score and subsequent attempts to find an adequate benchmark by which to compare it. And in the case of Employee Net Promoter Score (eNPS), it is particularly common. However, the NPS Score itself is meant to [...]
Keeping Customers Means Keeping Your Employees Engaged. Over the past few years, there has been a rise in the number of organizations adopting Employee Net Promoter Score® or eNPS as a way to measure and improve employee satisfaction and engagement (we’ve actually blogged about this topic on several different occasions). This is great news as [...]
The number of organizations embracing Net Promoter Score (NPS) as a means to gauge customer loyalty continues to rise. In fact, nearly every company we work with uses Net Promoter Score as part of their ongoing feedback efforts. Why has NPS become such a popular metric among savvy business leaders? It offers a straightforward metric [...]
