24 April, 2017

How to Mature Your Customer-Centric Culture

By |2018-03-21T15:31:04-07:00April 24th, 2017|Categories: Employee Engagement|Tags: |

One of the essential elements for maturing a customer-centric culture within an organization is empowering employees to proactively seek out and address customers’ needs. This makes it critical to develop employee behavior with a customer-centric focus. Doing so will encourage employees to be responsible and accountable for their workplace performance. The story I’m about to [...]