25 June, 2020

How Do You Meet New Customer Expectations?

By |2020-06-25T10:31:38-07:00June 25th, 2020|Categories: Customer Churn|Tags: |

Acquiring a new customer is a time for celebration. But in today’s environment, it’s especially rewarding. All too often, however, deals start to unravel once the baton is passed to onboarding. This is when the gap between customer expectations and their actual experience begins to bubble to the surface. Unclear customer expectations are typically caused [...]