17 April, 2018

Gathering Customer Feedback Through the Lens of Frontline Employees

By |2019-06-27T14:01:53-07:00April 17th, 2018|Categories: Employee Engagement|Tags: |

When it comes to delivering exceptional customer service experiences, frontline employees play a critical role. But this group can also play a vital role in your Voice of the Customer program. As a former frontline facing employee, I’d like to share a story about a time I worked for an office furniture company. In my [...]