17 July, 2014

The Real Cost of Customer Churn

By |2017-04-13T17:45:25-07:00July 17th, 2014|Categories: Customer Churn|Tags: |

There are several phrases commonly used to define customer churn: defection, attrition, termination. Regardless of what losing a customer is called in your company, it can be one of the most frustrating experiences for senior leaders to deal with. Customer churn can weigh on office morale, serve as an indicator of product or service issues, [...]