24 January, 2019

EdTech: Cultivate Customer Experience to Survive Longer than a Semester

By |2019-01-29T13:40:33-07:00January 24th, 2019|Categories: Customer Experience|

With more people turning to technology to improve their learning experience, the EdTech industry is poised for significant growth. It also means potential competitors are cropping up every day - targeting your existing customers and prospective customers. With all this jostling for market share, it is important to keep a close eye on the customer [...]

14 January, 2019

Maximize the Learning Opportunities from Won or Lost Sales

By |2019-04-23T15:01:52-07:00January 14th, 2019|Categories: Sales Effectiveness|

  I believe that most companies fail to capture powerful insights that should be acquired from the sales process. The opportunity is often squandered, largely because what’s learned after you win or lose a sale isn’t shared beyond a salesperson or the sales leader. Understandably, most sales teams are laser-focused on generating revenue by closing [...]

2 January, 2019

Five US-Based Conferences Customer Experience Professionals Should Consider in 2019

By |2019-01-02T10:34:48-07:00January 2nd, 2019|Categories: Customer Experience|

In today’s digital world, it’s incredibly easy to find helpful resources and how-to guides that enable us to succeed in our roles with just a few keystrokes or taps on our smartphones. With that said, experiential learning and in-person connections are still as important as ever, especially for customer experience professionals. Which is why attending [...]

4 December, 2018

How New Leaders Can Quickly Acquire Important Insights

By |2018-12-11T14:44:08-07:00December 4th, 2018|Categories: Employee Engagement|

It’s been said that “the beginning is the most important part of the work.” Whether you have just taken the next step in your professional career at your existing company or have transitioned into a new organization, when you land a new leadership position, the same notion holds true. In a new role, you have [...]

28 November, 2018

How to Generate Referrals from Existing Customers

By |2019-04-23T15:04:13-07:00November 28th, 2018|Categories: Sales Effectiveness|

  Throughout the buyer’s journey, business leaders are vetting your company by seeking validation from peers they trust. They are combing through review sites. They are soliciting recommendations on LinkedIn. And, they are asking for feedback during networking events. What do your customers share about their experiences with your company? The numbers speak for themselves: [...]

17 October, 2018

Five Tips to Recharge Your Net Promoter Score Program

By |2018-10-18T09:41:33-07:00October 17th, 2018|Categories: Net Promoter Score|

Budget season and annual planning is here again. That means you are likely evaluating the progress you’ve made over the past year and whether you’ve realized expected outcomes. Now is also the time when many company leaders assess their Net Promoter Score program. What is the first thing that comes to mind? If it’s not [...]

18 September, 2018

How to Improve Your Employee Net Promoter Score

By |2018-09-18T15:17:28-07:00September 18th, 2018|Categories: Employee Engagement|

Rather than finding out how employees feel about working for your company at the water cooler, why not go directly to the source and ask? A measurement tool like Employee Net Promoter Score (eNPS) is a simple yet informative way to measure and improve employee loyalty and engagement. What’s more, insights the survey uncovers can [...]

5 September, 2018

The Importance of Measuring the Customer Experience

By |2018-09-05T09:44:21-07:00September 5th, 2018|Categories: Customer Experience|

“If you can’t measure it, you can’t manage it,” said Peter Drucker, a well-known management consultant and educator who delved into the nucleus of businesses for them to operate optimally. When thinking of optimal business practices— and therefore, success— you may initially consider things like amazing products, friendly employees and value-driven sales. Do any of [...]

6 August, 2018

How to Improve Interdepartmental Relationships

By |2019-06-27T13:58:31-07:00August 6th, 2018|Categories: Employee Engagement|Tags: |

Every organization seeks to provide an exceptional customer experience, understanding its obvious importance in fostering loyalty and driving retention. Companies like Amazon epitomize this mentality as Jeff Bezos notes: “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of [...]