25 August, 2020

How do you upsell an existing customer?

By |2020-08-26T09:24:56-07:00August 25th, 2020|Categories: Customer Success|

Driving revenue can take on many shapes and forms, with upselling to existing customers being an important contributor to growing profits. The main draw for upselling to existing customers is that it provides a new revenue stream with no (or minimal) additional customer acquisition cost (CAC) that obtaining new accounts require. How do you create [...]

10 October, 2019

Fireside Chat: UserIQ on the Customer Success Industry

By |2020-04-30T09:30:49-07:00October 10th, 2019|Categories: Customer Success|Tags: |

Evan Klein, Founder and President of Satrix Solutions, sat down with Tyler Winkler, CEO of UserIQ, a platform that helps businesses realize the full value of customer success so they can fight churn, grow accounts, and align the entire business on users’ needs to discuss the future of the customer success industry. Evan Klein: Over [...]