About Tami Kinney

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So far Tami Kinney has created 2 blog entries.
24 August, 2021

What is Your Perception of the Net Promoter Score Methodology?

By |2021-08-24T13:37:18-07:00August 24th, 2021|Categories: Net Promoter Score|

Despite having been launched nearly 20 years ago, there continues to be a divide among practitioners as to the value of Net Promoter Score (NPS). Whether you are a Promoter of this methodology or a Detractor, you might have wondered: How do senior practitioners like yourself feel about the value and ROI of Net Promoter? [...]

15 December, 2020

How to Leverage Competitive Intelligence to Impact CX

By |2020-12-15T19:33:04-07:00December 15th, 2020|Categories: Competitive Intelligence|

Have you ever thought about how your customer’s experience is tightly intertwined with the health of your brand? Each experience with your product or service can have an impact on how your brand is perceived overall. A positive experience often leads to higher brand loyalty and increased praise about that experience via word-of-mouth. A negative [...]

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