About Stephanie Yosef

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So far Stephanie Yosef has created 4 blog entries.
11 March, 2021

Is there an ideal time to learn from competitive intelligence?

By |2021-03-11T13:44:31-07:00March 11th, 2021|Categories: Competitive Intelligence|

No matter what B2B industry you’re part of, be it SaaS, Management Consulting, Manufacturing, or another, almost every company monitors the competitive landscape and changes that are shifting around them. However, there may be circumstances when deeper research and awareness into the competition is required. As might be expected, gathering competitive intelligence can benefit many [...]

19 October, 2020

What to do with Customer Feedback

By |2020-10-20T07:49:09-07:00October 19th, 2020|Categories: Customer Experience|

I recently posed this question on LinkedIn: Who in your organization receives the results and feedback from your Voice of the Customer program? The conversation it sparked among my peers was enlightening but it was the response from our client that I found to be most valuable for my network. As the Vice President of [...]

16 June, 2020

A Simple Act of Acknowledgement: Customer Service in an Online World

By |2020-06-18T14:56:31-07:00June 16th, 2020|Categories: Best Practices|

I am a huge fan of online shopping and meal delivery services. I have tried almost all the major meal delivery services currently on the market - some of which I am a Promoter and others I’d be a Detractor. Quality of the product and the meal prep is important, but one of the biggest [...]

20 April, 2020

Don’t lose sight of the Internal Customer Experience

By |2020-04-30T07:49:37-07:00April 20th, 2020|Categories: Employee Engagement|

Are you losing sight of the employee experience? As the stock market takes a tumble, companies are more concerned than ever about closing every deal and capitalizing on every ounce of revenue. This has led many business leaders to focus on what they view as most important: retaining current customers. Therefore, they are examining customer [...]

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