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So far Satrix Solutions has created 12 blog entries.
28 April, 2015

Why Your VoC Program Needs a Brand Identity…

By |2019-06-27T14:04:04-07:00April 28th, 2015|Categories: Customer Experience|

....And How to Go About It Congratulations! Your organization has established a disciplined Voice of Customer (VoC) program and is committed to creating customer experiences that set you apart from the competition. Your C-Level executives are setting customer-centric goals and priorities; listening posts have been established to gather critical feedback; a cross-functional team of champions is [...]

4 December, 2014

How to Avoid Being Blind-Sided by Customer Cancellations

By |2019-08-20T09:21:11-07:00December 4th, 2014|Categories: Customer Churn|Tags: |

Sucker-punched again?  Unfortunately, it happens all too frequently. From seemingly out of nowhere, that cold sting of an unexpected cancellation by a highly valued customer has left you embarrassed and asking yourself, “How did I not see this coming? I thought we had a good relationship.” As you scramble to identify the missed signs, you [...]