About Russ Vaughan

This author has not yet filled in any details.
So far Russ Vaughan has created 1 blog entries.
14 October, 2015

Survey Fatigue: Is Your Survey at Risk?

By |2018-03-21T15:38:54+00:00October 14th, 2015|Categories: Customer Satisfaction|

Just like ghosts and goblins on Halloween, survey fatigue is a scary notion. It threatens response rates, data quality, and your overall objectives for your survey program. Unfortunately, some drivers of fatigue are outside of your control. The prevalence of inexpensive survey tools, combined with the broader acceptance that the customer’s voice is critical for [...]