Best Ways to Distribute Your Online Survey
One of the biggest obstacles to collecting actionable data from online surveys is getting people to take it. And one way to boost survey response rates is to ensure you’re reaching as many people as...
One of the biggest obstacles to collecting actionable data from online surveys is getting people to take it. And one way to boost survey response rates is to ensure you’re reaching as many people as...
Many factors influence your organization’s Net Promoter Score® (NPS), such as the ease of doing business with your company, the value customers associate with your products and services, or the...
Reflecting back on my legal studies, I often equate survey question development to direct examination and cross-examination of witnesses during a trial. Questions in a courtroom cannot be overly...
Over the past few years, there has been a rise in the number of organizations adopting Employee Net Promoter Score® or eNPS as a way to measure and improve employee satisfaction and engagement...
Several years ago, I worked with an organization that tried to do everything at warp speed, including building its customer journey map. As result of moving too quickly, the organization failed to...
When organizations first look to increase customer satisfaction, many jump immediately to new technology or...
When I sit down with business leaders to discuss their Employee Engagement Program I always begin with identifying the objective for the program. The reason – a clear vision statement is the...