About Hillary Kuenn

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So far Hillary Kuenn has created 2 blog entries.
17 April, 2018

Gathering Customer Feedback Through the Lens of Frontline Employees

By |2018-04-17T16:15:32+00:00April 17th, 2018|Categories: Employee Engagement|Tags: |

When it comes to delivering exceptional customer service experiences, frontline employees play a critical role. But this group can also play a vital role in your Voice of the Customer program. As a former frontline facing employee, I’d like to share a story about a time I worked for an office furniture company. In my [...]

22 November, 2017

Tips for Interviewing Customers

By |2018-03-21T15:24:39+00:00November 22nd, 2017|Categories: Customer Experience|

We often hear from companies that are looking to gather more candid insight from their customers. Of course, carefully crafted customer satisfaction surveys with open-ended questions (where respondents can type unstructured feedback) is one option. But what should you do to dig deeper into customer sentiment? For companies that are seeking even more granular, highly [...]