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12 August, 2020

How to Quantify the ROI of your Customer Experience Program

By |2020-08-13T06:58:16-07:00August 12th, 2020|Categories: Customer Experience|

When it comes to measuring the impact of your customer experience (CX) programs, many people would likely look to a Customer Satisfaction or loyalty metric, like Net Promoter Score. While improvements in your score would rightfully suggest that your investment in CX may be paying off, there are additional key performance indicators (KPIs) you should [...]