About Us

Satrix Solutions was founded with a primary goal—position our clients to accelerate profit growth by forging stronger relationships with customers and employees.

The expert analyses and recommendations we deliver serve as a blueprint for driving operational improvements to enhance the customer experience.

We measure success by the results our clients achieve. Our approach is highly flexible and incorporates best practices obtained from our extensive experience to introduce discipline, rigor, and metrics to your customer and employee feedback efforts.

  • About Us

    As customer experience consultants, we’re committed to helping you leverage customer and employee feedback to transform the customer experience. At our core, we are experts at soliciting, analyzing, interpreting, and responding to feedback from four critical constituents – existing customers, prospective customers, former customers, and employees. As a result, our customized programs yield a significant return-on-investment, specifically, improvements in customer loyalty, referrals, and retention.

  • Our Values

    From the beginning, we have been guided by four operating principles: be passionate, deliver superior service, empower employees, and demonstrate high integrity. These fundamental values have shaped our culture and helped define who we are as a company.

  • Partners

    As the saying goes, you’re only as good as the company you keep. We’ve carefully selected strategic partnerships with some of our industry’s most respected organizations in our ongoing effort to provide meaningful customer experiences.

NPS is one of the most important metrics we track.

Thanks to Satrix Solutions’ guidance and recommendations, our survey response rates jumped from the low 20s to the high 70s and our Net Promoter Score increased from +11 percent to +43 percent."

Rick Clancy

Corporate Communications, Covario