Satrix Solutions was founded with a primary goal—position our clients to accelerate profit growth by forging stronger relationships with customers and employees.
The expert analyses and recommendations we deliver serve as a blueprint for driving operational improvements to enhance the customer experience.
We measure success by the results our clients achieve. Our approach is highly flexible and incorporates best practices obtained from our extensive experience to introduce discipline, rigor, and metrics to your customer and employee feedback efforts.
NPS is one of the most important metrics we track.
Thanks to Satrix Solutions’ guidance and recommendations, our survey response rates jumped from the low 20s to the high 70s and our Net Promoter Score increased from +11 percent to +43 percent."
Corporate Communications, Covario