Companies that proudly display this badge have a genuine commitment to achieving customer experience excellence. It conveys that leadership doesn’t just pay lip service to the notion of customer loyalty. It signifies that they listen to the voice of customers and employees when making critical business decisions.
In other words, these companies “walk the walk” in their goal of establishing a culture of customer-centricity and creating a differentiated customer service experience.
"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos
Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients."
President & COO, Ipreo