Satrix Seal

Companies that proudly display this badge have a genuine commitment to achieving customer experience excellence. It conveys that leadership doesn’t just pay lip service to the notion of customer loyalty. It signifies that they listen to the voice of customers and employees when making critical business decisions.

In other words, these companies “walk the walk” in their goal of establishing a culture of customer-centricity and creating a differentiated customer service experience.

"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos

  • Keeping Customers Front-of-Mind

    For our clients, the Satrix Seal serves as a valuable reminder that a commitment to customer experience excellence is an endless pursuit.

    These companies establish a variety of “listening posts” to closely monitor changes in the customer experience. They rely on our analysis and recommendations to inform a wide range of strategic priorities from developing products, making improvements, and enhancing experiences customers will appreciate.

    We’re immensely proud to partner with them in this effort.

  • Why Companies Engage Satrix Solutions

    As an objective third party, our role is to partner with our clients to mature their customer experience programs.

    This is achieved by designing and implementing feedback programs to garner extensive insights into specific touchpoints that affect satisfaction. Then, we deliver recommendations to inform decisions that drive retention, expansion, renewal, and referrals. As a result, our clients realize the full potential of their Voice of the Customer and Employee Engagement initiatives.

    If you would like to learn more about the Satrix Seal or why companies engage us for research and consulting services, please contact us.

Satrix Solutions provides valuable insights and recommendations,

which enables us to delight our clients every day. A true partner, they help us understand how we are servicing our clients so we can resolve issues quickly and effectively.

Paul Borselli

Vice President, Marketing, ethology