Companies that proudly display this badge have a genuine commitment to achieving customer experience excellence. It conveys that leadership doesn’t just pay lip service to the notion of customer loyalty. It signifies that they listen to the voice of customers and employees when making critical business decisions.
In other words, these companies “walk the walk” in their goal of establishing a culture of customer-centricity and creating a differentiated customer service experience.
"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos
The Win/Loss feedback is essential for us as we fine-tune our sales strategy.
The input and recommendations we receive enables us to adapt quickly to the fast changing environment."
Managing Director, Ipreo