Parchment looks to Net Promoter not only as a key performance indicator of customer loyalty, but a driver of continuous improvement that clearly demonstrates the company’s commitment to customer collaboration and co-creation.
Reputation for trust and transparency leads the technology provider to experience steady growth and strong customer retention.
A 40-point increase in POP’s Net Promoter Score® proves that a company-wide commitment to improve satisfaction and elevate its client-centric culture can pay off.
Learn how strong customer relationships, coupled with Satrix Solutions' best practice approach, helps Ipreo outshine the competition. Ipreo ranks among the world’s most successful client-centric organizations with impressive customer performance metrics.
Discover how Satrix Solutions helped to increase Covario’s Net Promoter Score® significantly over a two-year period.
Our Point of View
Evan Klein writes for Satmetrix on three different methodologies commonly used for calculating Net Promoter Score, and weighs in on the one he thinks delivers the greatest degree of accuracy and reliability.
At the heart of every customer-centric organization are its people. Evan Klein shares his thoughts with 1to1 Media on the behavioral attributes required of your people to create a true customer-centric culture.
Detailed customer insights are a veritable treasure trove of valuable information for your company. We show you how to influence prospects by leveraging customer satisfaction programs.
Every member of the team has an opportunity to contribute to creating a compelling customer experience, or one that fails to deliver on your brand promise.
Business leaders are constantly seeking opportunities to increase sales effectiveness or learn how to better convey their value proposition. Discover how a Sales Win/Loss Analysis can help transform your sales organization.
The debate on financially rewarding employees based on survey responses is nothing new. We share three ways to ensure your Net Promoter Survey incentive program will flourish.
Gathering customer feedback can be accomplished in many different ways. We share how a Customer Advisory Board can enhance the customer experience.
We share three simple ways you can channel brand evangelists to improve the bottom line.
Evan Klein of Satrix Solutions shares his expert opinion with 1to1 Media on the important customer metrics that are strongly correlated with financial performance.
In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, reviews proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction.
A strong service culture doesn't just happen. It's something you cultivate and actively manage, just as you would with any other initiative at your company.
Despite the resources dedicated to Voice-of-Customer (VoC) programs, many companies struggle to fully capitalize on the feedback and generate a quantifiable return. Evan Klein shares expert advice on how to evolve your survey program into a best-in-class, mission critical initiative – recognized across the company as a source of revenue and profit growth.
Evan Klein speaks to Customer Success professionals on how to maximize the impact of NPS.
Satrix Solutions founder and president, Evan Klein, shares best practices for conducting a successful survey campaign at the Pulse Customer Success Conference in San Francisco.
Learn how TriNet used lessons learned to effectively raise the bar with closing the loop, reporting, segmentation, and employee accountability.
Discover how Covario successfully created a Net Promoter culture through hiring, training, incentives, internal branding, business development and communication – all of which has led to strong growth.
The Win/Loss feedback is essential for us as we fine-tune our sales strategy.
The input and recommendations we receive enables us to adapt quickly to the fast changing environment."
Managing Director, Ipreo