Customer & Employee Feedback Programs

From allocating company resources to identifying feature and functionality enhancements that will have the greatest impact or strengthening employee development - customer and employee feedback is a treasure trove of information for your company.

NPS is one of the most important metrics we track.

Thanks to Satrix Solutions’ guidance and recommendations, our survey response rates jumped from the low 20s to the high 70s and our Net Promoter Score increased from +11 percent to +43 percent."

Rick Clancy

Corporate Communications, Covario