Why Partner With Us?
We're experts at gathering and interpreting candid customer and employee feedback and providing you with insightful recommendations to improve your organization.
The end result is a management team that is better equipped to make informed decisions that impact your bottom line.
Whether you are looking to improve customer service delivery, enhance sales effectiveness or evaluate your marketing strategy and competitive positioning, you need an experienced partner to develop your customer and employee satisfaction programs.
The ultimate goal of our efforts is to help you create a true customer-centric organization, one in which every employee strives to create a differentiated customer experience.
NPS is one of the most important metrics we track.
Thanks to Satrix Solutions’ guidance and recommendations, our survey response rates jumped from the low 20s to the high 70s and our Net Promoter Score increased from +11 percent to +43 percent."
Corporate Communications, Covario