Satrix Solutions Founder & President, Evan Klein, has been invited to serve as a panelist for the SIIA Deciphering Series event in Denver, CO on March 23, 2017. His session is titled: Own Your Customer Data.Or Visit the Newsroom
The SIIA Software & Services Deciphering Series Events are forums for senior executives to discuss more effective strategies for improving operations, building value, and increasing revenue for your business. SSD (the Software & Services Division of SIIA
As customer success leaders, everyone looks to you to set the tone for the company’s attitude toward service excellence. You’re required to set an example of fostering strong relationships throughout the customer’s lifecycle. It’s your job to align expectations and establish processes that reduce roadblocks to provide value to customers. And it’s your responsibility to keep this a top-of-mind strategic priority year after year.Or Visit the Newsroom
Unfortunately, each department has their own agenda. And the customer isn’t always their top priority. This puts customer success leaders at a huge disadvantage.
In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, will discuss proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction. Attendees will walk away with actionable ideas tested by customer success professionals that can easily be put into practice right away.
How does your company acquire new revenue? Primarily from the time consuming and expensive outbound sales process? Join us Nov. 10th to discover customer experience strategies that will position your company to accelerate revenue and otherwise benefit from loyal customers. Register today.Or Visit the Newsroom
Satrix Solutions is looking for a talented person to join our amazing team. The role comes with compelling benefits, job flexibility, and growth potential.Or Visit the Newsroom
We are seeking a highly driven individual with an interest in Voice-of-Customer / Voice-of-Employee research to join our close-knit group. Learn more about the Client Experience Analyst position here...Or Visit the Newsroom
- Generating Reliable B2B Customer Insights from Surveys Requires Good Data. Watch: https://t.co/HRLklxS627
- Keep your next Customer Advisory Board meeting on track with these tips https://t.co/WRAlI5XXV0… https://t.co/RQiNrZILlL
- "What Does It Mean to Have a Customer Service Culture?" https://t.co/a4TByRmjRO on @LinkedIn
- At @SatrixSolutions we're 3 for 3 so we absolutely agree: What Employees (Really) Want Most This Summer @Forbes https://t.co/usKepNnoMP
- Has your NPS program stalled? We share tips for getting your program back on track: #netpromoterscore https://t.co/DKt3ECyhtj
- The @SatrixSolutions was proud to support Arizona Coalition to End Sexual and Domestic Violence at their 7th annual… https://t.co/1woKWpOl8F
Customer Advisory Boards, also known as a CAB, can be an ideal way to engage some of your most valued customers in worthwhile, strategic discussions. That’s because the input elicited is helpful in guiding important decisions for your company – decisions that lead to stronger customer relationships and increased revenue. But this is only true … Read More
As the person leading the Customer Success organization, you’re responsible for ensuring the customer is achieving maximum value from your products and services. Every day, you’re watching for signals that a customer is at risk for defection, or overseeing renewals, performing Quarterly Business Reviews, and much more. Some of you may even be asked to … Read More
If your Net Promoter Score survey program has stalled, you’re not alone. We often receive inquiries from companies frustrated at the lack of progress made when it comes to prompting leaders across the business to take the necessary actions that will ultimately increase customer loyalty and, with it, the company’s Net Promoter Score. Many times, … Read More
Satrix Solutions has been the driving force behind the success of our Satisfaction and NPS Survey.
We’ve forged a stronger connection with our global member base thanks to their expert guidance, thorough recommendations and forward-thinking approach."
Executive Director, Society of Digital Agencies (SoDA)