• Evan Klein Invited to Speak at SIIA Deciphering Series

    Satrix Solutions Founder & President, Evan Klein, has been invited to serve as a panelist for the SIIA Deciphering Series event in Denver, CO on March 23, 2017. His session is titled: Own Your Customer Data.

    The SIIA Software & Services Deciphering Series Events are forums for senior executives to discuss more effective strategies for improving operations, building value, and increasing revenue for your business. SSD (the Software & Services Division of SIIA

    Or Visit the Newsroom
  • The 5th Annual Customer Success Summit Agenda Includes Presentation from Evan Klein

    As customer success leaders, everyone looks to you to set the tone for the company’s attitude toward service excellence. You’re required to set an example of fostering strong relationships throughout the customer’s lifecycle. It’s your job to align expectations and establish processes that reduce roadblocks to provide value to customers. And it’s your responsibility to keep this a top-of-mind strategic priority year after year.

    Unfortunately, each department has their own agenda. And the customer isn’t always their top priority. This puts customer success leaders at a huge disadvantage.

    In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, will discuss proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction. Attendees will walk away with actionable ideas tested by customer success professionals that can easily be put into practice right away.

    Or Visit the Newsroom
  • How to Achieve Massive Growth by Enhancing the Customer Experience

    How does your company acquire new revenue? Primarily from the time consuming and expensive outbound sales process? Join us Nov. 10th to discover customer experience strategies that will position your company to accelerate revenue and otherwise benefit from loyal customers. Register today.

    Or Visit the Newsroom
  • We're Hiring!

    Satrix Solutions is looking for a talented person to join our amazing team. The role comes with compelling benefits, job flexibility, and growth potential.

    Or Visit the Newsroom
  • Join Our Team!

    We are seeking a highly driven individual with an interest in Voice-of-Customer / Voice-of-Employee research to join our close-knit group. Learn more about the Client Experience Analyst position here...

    Or Visit the Newsroom

Recent Tweets

Twitter: SatrixSolutions

From the Blog

14
Nov

Why Investors Care About Your Customer Satisfaction Data

Over the past five to ten years, Private Equity Firms and Venture Capitalists have increased the attention they pay to customer satisfaction data. There’s now a greater appreciation for the negative impact churn has on customer lifetime value (CLV) and the company’s overall business prospects, as well as the growing proof that high customer satisfaction … Read More

27
Oct

Customer Churn Prevention Strategies

More than likely, saving at-risk business and reducing the chances of customer churn is a key area of focus for your business today. This is leading executives to ask more questions around churn prevention such as: What subtle, or not so subtle, signs are we missing that customers aren’t happy with our products, services, or … Read More

18
Oct

How to Ensure Customer Survey Data Quality

What steps should companies take to ensure they are getting an accurate picture of what’s going on across their customer base? It’s a big question—and an important one to answer before you start relying on customer survey data internally. In fact, we created a video to specifically cover survey data quality: One of the biggest … Read More

The Satrix Solutions team displays a genuine interest in our success

and pushes hard to ensure we are attaining maximum value from our client feedback programs. With their expert guidance, actionable insights and sound recommendations, we have significantly strengthened our client engagements since 2010."

Erin West

VP Client Services, POP