• Evan Klein Invited to Speak at SIIA Deciphering Series

    Satrix Solutions Founder & President, Evan Klein, has been invited to serve as a panelist for the SIIA Deciphering Series event in Denver, CO on March 23, 2017. His session is titled: Own Your Customer Data.

    The SIIA Software & Services Deciphering Series Events are forums for senior executives to discuss more effective strategies for improving operations, building value, and increasing revenue for your business. SSD (the Software & Services Division of SIIA

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  • The 5th Annual Customer Success Summit Agenda Includes Presentation from Evan Klein

    As customer success leaders, everyone looks to you to set the tone for the company’s attitude toward service excellence. You’re required to set an example of fostering strong relationships throughout the customer’s lifecycle. It’s your job to align expectations and establish processes that reduce roadblocks to provide value to customers. And it’s your responsibility to keep this a top-of-mind strategic priority year after year.

    Unfortunately, each department has their own agenda. And the customer isn’t always their top priority. This puts customer success leaders at a huge disadvantage.

    In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, will discuss proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction. Attendees will walk away with actionable ideas tested by customer success professionals that can easily be put into practice right away.

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  • How to Achieve Massive Growth by Enhancing the Customer Experience

    How does your company acquire new revenue? Primarily from the time consuming and expensive outbound sales process? Join us Nov. 10th to discover customer experience strategies that will position your company to accelerate revenue and otherwise benefit from loyal customers. Register today.

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  • We're Hiring!

    Satrix Solutions is looking for a talented person to join our amazing team. The role comes with compelling benefits, job flexibility, and growth potential.

    Or Visit the Newsroom
  • Join Our Team!

    We are seeking a highly driven individual with an interest in Voice-of-Customer / Voice-of-Employee research to join our close-knit group. Learn more about the Client Experience Analyst position here...

    Or Visit the Newsroom

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From the Blog

23
May

Net Promoter Score Improvement Plan

If your Net Promoter Score survey program has stalled, you’re not alone. We often receive inquiries from companies frustrated at the lack of progress made when it comes to prompting leaders across the business to take the necessary actions that will ultimately increase customer loyalty and, with it, the company’s Net Promoter Score. Many times, … Read More

16
May

Volunteerism and its Influence on Employee Engagement

When was the last time your organization came together to volunteer? According to the Bureau of Labor Statistics, 63 million people volunteered through or for an organization between September 2014 and 2015. This is encouraging, but it also indicates there are plenty of companies missing out on the benefits of employee volunteer programs. At Satrix … Read More

24
Apr

How to Mature Your Customer-Centric Culture

One of the essential elements for maturing a customer-centric culture within an organization is empowering employees to proactively seek out and address customers’ needs. This makes it critical to develop employee behavior with a customer-centric focus. Doing so will encourage employees to be responsible and accountable for their workplace performance. The story I’m about to … Read More

Satrix Solutions has been the driving force behind the success of our Satisfaction and NPS Survey.

We’ve forged a stronger connection with our global member base thanks to their expert guidance, thorough recommendations and forward-thinking approach."

Chris Buettner

Executive Director, Society of Digital Agencies (SoDA)