Satrix Solutions Founder & President, Evan Klein, has been invited to serve as a panelist for the SIIA Deciphering Series event in Denver, CO on March 23, 2017. His session is titled: Own Your Customer Data.Or Visit the Newsroom
The SIIA Software & Services Deciphering Series Events are forums for senior executives to discuss more effective strategies for improving operations, building value, and increasing revenue for your business. SSD (the Software & Services Division of SIIA
As customer success leaders, everyone looks to you to set the tone for the company’s attitude toward service excellence. You’re required to set an example of fostering strong relationships throughout the customer’s lifecycle. It’s your job to align expectations and establish processes that reduce roadblocks to provide value to customers. And it’s your responsibility to keep this a top-of-mind strategic priority year after year.Or Visit the Newsroom
Unfortunately, each department has their own agenda. And the customer isn’t always their top priority. This puts customer success leaders at a huge disadvantage.
In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, will discuss proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction. Attendees will walk away with actionable ideas tested by customer success professionals that can easily be put into practice right away.
How does your company acquire new revenue? Primarily from the time consuming and expensive outbound sales process? Join us Nov. 10th to discover customer experience strategies that will position your company to accelerate revenue and otherwise benefit from loyal customers. Register today.Or Visit the Newsroom
Satrix Solutions is looking for a talented person to join our amazing team. The role comes with compelling benefits, job flexibility, and growth potential.Or Visit the Newsroom
We are seeking a highly driven individual with an interest in Voice-of-Customer / Voice-of-Employee research to join our close-knit group. Learn more about the Client Experience Analyst position here...Or Visit the Newsroom
- Thanks for featuring @SatrixSolutions! #netpromoterscore #customersuccess https://t.co/ZYZmt7KwuP
- Effective internal communication allows orgs to run efficiently & creates a better outcome for customers:… https://t.co/zJokaEmFWB
- The Best Q1 VoC News from Satrix Solutions - https://t.co/CV2GhQhKfD
- RT @SIIARhianna: Own your customer #data with @vlientsuccess @satrixsolutions @actifio at #SIIADeciphering #CustomerSuccess in Denver https…
- The @SatrixSolutions team is proud to support our community today. https://t.co/qaY6MRmTAq
- Next week @SatrixSolutions founder will be in Denver for SIIA. Don't miss his session: Own Your Customer Data: https://t.co/mCPmYc4AJc
Take a moment to think about the various roles within in your organization. What are the primary responsibilities of each individual department? More importantly, is everyone rowing in the same direction (customer-facing role or not) when it comes to working together to do what’s best for your customers? Businesses large and small often struggle with … Read More
The first 100 days in a new leadership role brings both excitement and pressure. What will you accomplish in the first few months? Do you have a plan in place to assess the strengths and weaknesses of your employees, and the company? How do customers truly feel about your products and services? Your actions and … Read More
Establishing a customer advisory board requires thoughtful consideration and comes with multiple steps. If you have the requisite buy-in and you’ve been deliberate about selecting your initial Customer Advisory Board (CAB) members, it’s time to compel your chosen customer contacts to participate. This will usually take the form of a phone call or in-person meeting … Read More
Satrix Solutions has elevated our efforts
to ensure relentless support remains one of IO’s key competitive differentiators. They deliver reliable metrics and insightful recommendations, which will help inform the actions required to continuously improve the customer experience. Additionally, we have complex confidentiality requirements and Satrix Solutions is incredibly flexible and sensitive to our unique needs."
Business Leader, Global Marketing and Communications, IO