January 31, 2012
Customer Feedback Firm, Satrix Solutions, Experiences Significant Growth in 2011
Satrix Solutions reported that revenue more than doubled in 2011 as a result of new client acquisitions and expanded relationships with existing clients. The company’s strong growth is expected to continue as executives place greater emphasis on maximizing revenue and profits through formal customer listening programs.
|
December 9, 2011
Satrix Solutions Announces Net Promoter Loyalty Partner® Status
Satrix Solutions completes certification to reinforce their commitment to providing best practice-driven customer feedback programs.
|
November 28, 2011
Satrix Solutions is hiring!
Satrix Solutions is seeking a highly driven Junior Account Manager with outstanding attention to detail to help support our growing client base.
|
November 17, 2011
"Outbehave" the Competition With World-Class Customer Service
Satrix Solutions' President and Founder Evan Klein shares his thoughts on the human capital aspects of building an exceptional service organization.
|
November 15, 2011
Satrix Solutions Conducts Customer Satisfaction Survey for the Children’s Museum of Phoenix
The extensive customer feedback gathered by Satrix Solutions will help the Children’s Museum of Phoenix enhance the visitor experience for children and their families.
|
October 1, 2011
Satrix Solutions October 2011 Newsletter
The Satrix Solutions October 2011 Newsletter highlights several steps businesses can take to stay well positioned in the face of a difficult economy, as well as specific recommendations for using customer feedback to drive sales close rates.
|
August 24, 2011
Linking Employee Satisfaction to Customer Loyalty
A blog post contributed by Satrix Solutions examines how happy employees can help drive profitability.
|
August 9, 2011
Satrix Solutions Partners with Society of Digital Agencies (SoDA) to Help Member Agencies Differentiate Through Service Excellence
Satrix Solutions to serve as the exclusive advisor on client satisfaction and feedback programs for SoDA members.
|
July 26, 2011
Red Book Solutions Achieves Exceptional Net Promoter Score
Satrix Solutions client Red Book Solutions announces an impressive Net Promoter Score, suggesting the company's committment to listening and acting on customer feedback is paying off and contributing to strong customer loyalty.
|
July 1, 2011
Satrix Solutions July 2011 Newsletter
In the Satrix Solutions July 2011 Newsletter, you will read about leveraging Customer Advisory Boards as an effective forum to gather unfiltered feedback from important customers, and the important link between employee satisfaction and customer loyalty.
|
May 1, 2011
Satrix Solutions May 2011 Newsletter
Our first Newsletter contains articles on how to improve customer survey response rates and learning from customer defections.
|
January 7, 2011
Listening but Not Really Hearing You
Asking customers for feedback is just the start. An effective voice-of-customer program also requires acting on the feedback and following up.
|
December 30, 2010
Fuel Growth: Customer Feedback Will Build Your Business
Satrix Solutions Founder & President, Evan Klein and Paul Borselli, Covario's Director of Marketing share ideas on how to use customer feedback programs to drive growth.
|
October 20, 2010
Is Net Promoter Really the Ultimate Question?
How CDW built a world-class customer loyalty program going way beyond Net Promoter.
|
September 7, 2010
Tying Employee Compensation to the Customer Experience
As more and more companies strive to achieve a true customer-centric culture, the practice of tying employee compensation to customer experience metrics is gaining traction.
|
June 28, 2010
Vovici Powers Satrix Solutions' Innovative Approach
To Drive Maximum Value For Clients
Vovici announced that Satrix Solutions leverages Vovici's survey software to design and manage leading-edge customer loyalty programs for its clients. Coupled with the deep experience of its staff, the Vovici solution is a critical component of Satrix's offering of converting candid customer insights into service and operational improvements.
|
June 6, 2010
Want the truth? Try asking your customers
Client Advisory Boards can provide valuable feedback and build stronger client relationships.
|
February, 2010
Business Week: Customer Service Champs 2010
The fourth annual customer service awards are a mix of repeat stars and first-timers who know how to treat consumers right.
|
January 20, 2010
VIVA Transcription engages Satrix Solutions to develop customer feedback programs
VIVA Transcription announced that it has engaged Satrix Solutions to develop and manage formal customer feedback programs to further strengthen the relationships VIVA has with its customers.
|
November 11, 2009
Webinar: Best Practices in Customer Feedback Programs
In this webinar, Evan Klein – Founder and President of Satrix Solutions, discusses several customer feedback programs, what is required to make them successful and best practices associated with their design and execution. The webinar also covers how these programs can be leveraged to improve customer loyalty, retention, referrals and sales close rates.
|
September 21, 2009
Ipreo selects Satrix Solutions to create new client feedback program
Ipreo announced that it has partnered with Satrix Solutions to enhance its customer feedback efforts through the addition of a systematic feedback program. Satrix Solutions will design and manage an ongoing program that will gather and process extensive input from Ipreo’s global corporate client base to support the firm’s continuous focus on improving the client experience.
|
