2015 Customer Success Industry Trends Report

What are the common challenges facing the Customer Success profession today?


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Nearly 1/3 of Customer Success professionals surveyed for the 2015 Customer Success Industry Trends Report categorized their program as “just getting started” and half indicated they are “established, but we have a ways to go.” It’s clear we’re in the very early stages of this growing profession.

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first-icon Discover the barriers inhibiting Customer Success
second-icon Establish how success should be measured
third-icon Identify ways to evolve your Customer Success organization

“We are a complex enterprise-level product that requires significant customer investment and commitment to get full adoption. As a result, more Customer Success resources are needed to provide the level of attention that customers need early in the relationship.”
– Survey Respondent