Welcome to Satrix Solutions

Satrix Solutions is a strategic advisory firm that helps companies turn customers into loyal advocates. We design and manage programs that gather customer expectations, preferences and satisfaction levels, and then work with managers to convert that insight into service and operational improvements. By developing a systematic approach to capturing and responding to customer needs, our clients experience measurable improvements in customer retention, share-of-wallet and new sales.

At Satrix Solutions, we measure success by the results our clients achieve. Our approach is highly flexible and tailored to each client’s specific objectives. We incorporate best practices obtained from extensive experience to introduce discipline, rigor and metrics to a company’s customer feedback efforts.

Our Formal Programs Allow Clients To:

Make more informed decisions regarding strategy, key initiatives and allocation of company resources
Identify and quickly address up-sell opportunities and “at risk” customers
Uncover and eliminate customer frustrations and pain points
Define and track important customer loyalty metrics
Improve understanding of key satisfaction drivers and educate employees on how to influence them
Refine the sales pitch so it better resonates with prospects

Our Portfolio of Services:

®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld