21
Jan

Ramping up for the Net Promoter® Conference

By Evan Klein

The countdown has begun! In just a few days, we will be in beautiful Miami Beach for the 8th Annual Net Promoter® Customer Experience Conference. This year also marks our second consecutive year of conference sponsorship.

Individuals from companies of all sizes and industries will converge to share their experience adopting, fine-tuning, and advancing their Net Promoter programs to fuel growth. The agenda is filled with inspiring success stories, including two from our clients, Covario and TriNet.

On Thursday, January 30th, at 1:30pm in the Pompeii Ballroom, the head of PR at Covario, Rick Clancy, will share how Covario has created a Net Promoter culture through hiring, training, incentives, internal branding, and effective communication, all of which have led to a differentiated service experience and strong growth.

Also in the Pompeii Ballroom on Thursday will be Patrick Villella, VP of Client Services at TriNet. During his 2:30pm session, Patrick will detail how his team used lessons learned from last year’s conference to reshape TriNet’s Net Promoter program and explain how his organization has raised the bar with closing the loop, reporting, segmentation, and employee accountability.

No matter where you are in your Net Promoter journey, these are both truly “can’t miss” presentations that will resonate with NPS novices and experienced practitioners.

Plus, as a sponsor of the event, we will also be available to answer any questions the 500+ attendees might have about the Net Promoter System. If you’re attending the conference please be sure to stop by the Mona Lisa room during the networking breaks and say hi to us.

The Satrix Solutions team and I are looking forward to swapping best practices with other customer experience enthusiasts and meeting those just beginning their customer feedback journey. See you in Miami!