23 August, 2017

Fireside Chat: Parchment Drives Retention and Growth with Net Promoter System

By | 2017-08-24T13:06:21+00:00 August 23rd, 2017|Fireside Chat, Net Promoter Score|

  Parchment is a digital credential service that serves over 9,000 organizations who use their platform to exchange transcripts and other credentials globally. The company’s customer-centric vision led them to adopt the Net Promoter® System as one of several methods to measure the customer experience. We sat down with Kevin Martin, Parchment’s Senior Director of [...]

6 June, 2017

Fireside Chat: The Customer Success Organization

By | 2017-06-06T15:29:54+00:00 June 6th, 2017|Customer Success, Fireside Chat|

As the person leading the Customer Success organization, you’re responsible for ensuring the customer is achieving maximum value from your products and services. Every day, you’re watching for signals that a customer is at risk for defection, or overseeing renewals, performing Quarterly Business Reviews, and much more. Some of you may even be asked to [...]

4 October, 2016

Fireside Chats: Betts Recruiting

By | 2017-06-06T16:18:05+00:00 October 4th, 2016|Customer Success, Fireside Chat|

Click to download Satrix Solutions' Customer Success Industry Trends Report Check the latest job boards and you'll see that the need for customer success professionals is rapidly increasing. That's where Betts Recruiting comes in. Betts is a global recruitment firm specializing in recruiting revenue-generating talent such as Sales, Marketing, and Customer Success for innovative companies in tech, [...]

26 October, 2015

Fireside Chat with Evan Klein: How HR Solution Provider, TriNet, Listens to the Voice of the Client

By | 2017-06-06T16:18:27+00:00 October 26th, 2015|Best Practices, Fireside Chat, Net Promoter Score|

Net Promoter Score Success Story As Manager of Client Success, Rajean Bosier is deeply involved in shaping the client success culture at TriNet. We sat down with her to discuss how the leading provider of a comprehensive human resources solution for small and midsize businesses is leveraging Net Promoter Score (NPS)®, along with other voice of [...]