2015 Customer Success Industry Trends Report
What are the common challenges facing the Customer Success profession today?
Nearly 1/3 of Customer Success professionals surveyed for the 2015 Customer Success Industry Trends Report categorized their program as “just getting started” and half indicated they are “established, but we have a ways to go.” It’s clear we’re in the very early stages of this growing profession.
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Discover the barriers inhibiting Customer Success
Establish how success should be measured
Identify ways to evolve your Customer Success organization
“We are a complex enterprise-level product that requires significant customer investment and commitment to get full adoption. As a result, more Customer Success resources are needed to provide the level of attention that customers need early in the relationship.”
– Survey Respondent